Deputy Support Page


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Customer Service Support Modules


 

De-Escalating Customer Conflict Series - From Crisis to Conflict Video

 

De-Escalating Customer Conflict Series - Conflict Management Styles Video

 

De-Escalating Customer Conflict Series - Active Listening Video

 

Serving an Irate Customer Video



Miscellaneous Driver Services Webinar Documents


 

Statutory Updates Real ID Proof of Residence Docs



Navigation and Printing Tips


 

MNLARS Navigation Tips

 

Printing from Internet Explorer 11 Tips

 

Disable Pop Up Blockers Job Aid

 

Printer Page Orientation Tips

 

Print Duplicate Titles by Browser Type Job Aid

 

Select Paper Source to Print Duplicate Title Job Aid



Inventory


 

View Inventory Video

 

Transfer Plates Inventory Video

 

Managing Inventory Job Aid

 

Reconciling Inventory Job Aid

 

Accept and Reject Bulk Orders Job Aid

 

Transfer and Accept Plate Inventory Between Offices Job Aid

 

Find Plate or Sticker Inventory Job Aid

 

Find Plate or Sticker Video (6:14)

 

Add Dummy Sticker to Inventory Video (3:32)

 

Create a Sticker Report Job Aid



Process Overview


 

Add or Disable Access - DUR Help Guide

NEW 06.04.2020
 

Search for Title by Name Job Aid

 

Search by Name Enhancements Video (4:39)

 

Document Preparation Job Aid

UPDATE 08.31.2020
 

Mail Preparation Job Aid

UPDATE 06.04.2020
 

Document Management Guide

UPDATE 06.04.2020
 

Cart and Payment Video

 

View Scanned Documents Job Aid

 

Troubleshoot Title Delays Job Aid

 

Event Logged for Resolve Deficiencies Video (3:42)



New To Fleet


 

New to Fleet Process Checklist

 

New to Fleet Document Review

 

New To Fleet Data Entry and Verification

 

Apply for Title with a Special Plate Transfer Job Aid

 

Vehicle Brought Back In To Minnesota Job Aid

 

Calculate Base Value Job Aid

 

Electric Vehicle Surcharge Job Aid

 

IRP Title and Register Semi Trailer Job Aid

 

Homemade Trailer Job Aid

 

New Vehicle Entry User's Guide

 

Recreate Purged Record Job Aid

UPDATE 07.21.2020
 

Request a Purged Record Video (4:52)

 

Out of State Utility Trailer Process Video (3:57)

 

Title Only Held For Resale Process Video (4:54)

 

Disabled Veteran Application Video (3:24)

 

Processing Out-of-State Registration Card Video (5:13)

 

Semi Trailer Sales Tax Process for Prorate Carriers Video (4:36)



Title Transfer


 

Title Transfer Process Checklist

 

Title Transfer Document Review

 

Title Transfer Data Entry and Verification

 

Title Transfer With New Registration Change of Class Job Aid

 

Emergency Vehicles Title Transfer Job Aid

 

Held for Resale Title Transfer Job Aid

 

Recreate Purged Record Job Aid

UPDATE 07.21.2020
 

Request a Purged Record Video (4:52)

 

Completing the Title Application & Recording Fees Video (2:45)

 

Documenting Gifts to Approved Family Members Video (3:13)

 

Waive Reg Tech Surcharge in Transfers Job Aid



Renew Registration


 

Renew Registration Process Checklist

 

Renew Registration Data Verification and Entry

 

Renew Quarterly Registration Job Aid

 

7 Year Personalized Plate Replacement Process Video (2:28)



Special Plates- General


 

Order Initial Amateur Radio and CB Radio Plates Job Aid

 

Order Personalized Plates Job Aid

 

Order Seven Year Personalized, HAM and CB Radio Plates Replacement Job Aid

 

Determine 7 Year Plate Replacement Year

 

Military Veteran Plate Eligibility Job Aid

 

Request a Recreated Special Plate Job Aid

 

Request Recreated Plate Video (2:28)

 

Assign an Original MN Plate Job Aid

 

Remove Plates and Stickers Job Aid

 

Remove Plates and Stickers Video (6:13)

 

Replace Plates and/or Stickers Job Aid

UPDATE 08.21.2020
 

Replace Plates and/or Stickers Video (13:47)

 

Collector Class Paperwork Process Video (2:30)

Special Plates- Transfer or Change


 

Plate Picker Guide

 

Plate Transferability Flow Chart

UPDATE 07.21.2020
 

Plate Transferability Guide

 

Transfer Special Plate Guide: No Ownership Change

 

Transfer Special Plate Guide: Out of State Sale

 

Transfer Special Plate Guide: Minnesota Sale

 

Plate Transfer: Use Previously Issued Plate Job Aid

 

Transfer Plate: Use Previously Issued Plate Video (13:21)

 

Plate Transfer: Order a Replacement Personalized Plate Job Aid

 

Transfer Plate: Order Replacement Personalized Plate Video (14:40)

 

Apply for Title with a Special Plate Transfer Job Aid

 

Add Registration to Title Only with a Special Plate Transfer Job Aid

 

Issue Interim Plates with a Special Plate Transfer Video (6:26)

 

Change Plate: Use Plate from Office Inventory Job Aid

 

Change Plate: Order Plate from MINNCOR Job Aid

 

Change Plates and Stickers Video (10:52)



Impound Plates


 

Issue Impound Plates Job Aid

 

Reinstate Regular Plates Job Aid



Duplicate Title Printing


 

Issue Duplicate Titles Job Aid

 

Receive Title Stock Job Aid

 

View Title Stock Status Job Aid

 

Locate and Print Duplicate Titles at a Deputy Registrar Office Job Aid

 

Spoil Title Stock Job Aid

 

Duplicate Title and Cart/Printing Issue Video (1:53)



Registration or Cab Card


 

Issue Duplicate Registration Card Job Aid

 

Print Registration / Cab Card Job Aid

 

Print Registration / Cab Card Video (4:58)



Managing Liens


 

Release a Lien Job Aid

 

Add a Lien Job Aid

 

Assign a Lien Job Aid



End of Day


 

Office Closeout Summary Job Aid

 

Viewing MNLARS Activities Video

 

View Past Office Closeouts Video

 

MNLARS Permits Job Aid

 

Office Closeout Tools and Tips Job Aid

 

Office Closeout Error Discrepancy Job Aid



Miscellaneous Transactions


 

Enter Organ Donor Contribution Fee Job Aid

 

Process Fast Track Transactions Job Aid

 

Driver Training Plates Job Aid

 

Event Permits Job Aid

 

Salvage Inspection Fee Job Aid

 

Impound Reinstatement Fee Job Aid



Corrections


 

Submit a Data Entry Ticket Job Aid

 

Submit Data Entry Tickets Video (6:42)

 

View Data Entry Tickets Job Aid

 

View Data Entry Tickets Video (5:05)

 

Data Entry Ticket Dashboard Job Aid

 

Understand Data Entry Ticket Dashboard Video (5:19)

 

Add Alternate or Temporary Mailing Address Job Aid

 

Correct a Title Job Aid

 

Correcting Title Ownership Job Aid

 

Plate and Sticker Correction Job Aid

 

Manage Lessees Job Aid

 

Change of Registration Address Job Aid

 

Add or Remove Documents to a Transaction Job Aid

 

DVS Corrections of Inventory and Records Job Aid

 

New DVS Corrections Video (3:48)

 

Clear Salvage Without a Deficiency Job Aid



Title Notifications


 

Manage Title Notifications Job Aid



Conditionals


 

Conditional Registration Job Aid

 

Customer Initiated Transfer Job Aid

 

Dealer Initiated Transfer Job Aid

 

Clear Conditionals Job Aid



Defective Title Bond / No Proof of Ownership


 

Defective Title Bond Job Aid

 

No Proof Of Ownership Job Aid

 

No VIN Job Aid



Recognize / Resolve Deficiencies


 

Resolving Deficiencies Video

 

Resolve Deficiencies Job Aid

 

Add or Remove Documents to a Transaction Job Aid

 

Resolving Migrated Deficiencies Job Aid

 

Resolve Deficiencies to Issue Registration Video (1:59)



Repossessions


 

Process Repossessions Job Aid



Registration Updates


 

Registration Class Conversion Job Aid

 

Registration Class Conversion Video (11:28)

 

Change Registration Class Job Aid

 

Change Registration Class Video (10:45)

 

Title Transfer With New Registration Change of Class Job Aid

 

Partial Year Registration Job Aid

UPDATE 06.04.2020
 

Daily Rental Job Aid

 

Lease Extension Job Aid

 

Renew Quarterly Registration Job Aid

 

Renew Low High Registration Job Aid

 

Increase/Decrease Gross Weight Job Aid

 

Partial Pay Registration Job Aid

UPDATE 06.04.2020
 

Full Year Farm Registration with 4th Quarter NonUse Job Aid



Title Only- Add Registration


 

Add Registration to a Title Only Record Job Aid

 

Add Registration to Title Only with a Special Plate Transfer Job Aid

Manufactured Homes


 

Surrender Manufactured Home Title Video (2:26)

 

Manufactured Home Surrender Title Job Aid

 

Manufactured Home Transfer Title Only Job Aid

 

New Vehicle Entry User's Guide